Terms & Conditions

General Disclaimer
The website is owned and operated by Butler Signs. When you view, your visit and any disputes arising from it are subject to this Disclaimer, our Terms and Conditions and our Privacy Policy. We have taken reasonable steps to ensure that and all information provided on or through it is accurate. However, we assume no responsibility for information contained on and disclaim all liability in respect of such information. We shall not be held liable for any losses you suffer, including any indirect or consequential loss, including but not limited to loss of business or profits or any other financial loss arising out of or in any way connected with the use of We are not responsible for the content of any websites directly or indirectly linked to or linked from any pages on If you consider any linked pages to be inappropriate, illegal or offensive please let us know by contacting [email protected] All questions regarding the use of are governed by the law of England and subject to the jurisdiction of the English Courts.
Terms and Conditions

1. General

1.1 is owned and operated by Butler Signs: Lane End Farm, Hatt Common, East Woodhay, Newbury, Berkshire RG20 0NG

1.2 These Terms and Conditions govern your use of the website, and your relationship with Butler Signs the website operator.

1.3 The purpose of this website is to retail sign products ("Products").

1.4 and the Products are intended for and directed solely at those who access from the United Kingdom. If you are accessing from a location outside the UK, you are responsible for complying with the laws which apply in that jurisdiction.

1.5 These Terms and Conditions take precedence over and exclude any terms and conditions which you may introduce.

1.6 We reserve the right to update or modify these Terms and Conditions. Any changes to these Terms and Conditions will be posted on this Site. The change of Terms and Conditions shall not affect the existing Terms and Conditions accepted by you upon making a purchase using the Site.

2. Definitions

2.1 Throughout the Terms and Conditions, when we refer to "we", "us", "our" etc, we are referring to Butler Signs. When we refer to "you" etc we are referring to you the customer.

2.2 In these Terms and Conditions:- "Contract" shall mean a contract concluded between Butler Signs and you in terms of Clause 5.8 of these Terms and Conditions "Delivery" shall mean delivery of the Order in accordance with Clause 8 of these Terms and Conditions "Products" shall mean the goods and products available from which are supplied to you; "Order" shall mean your order for Products received by email, telephone, fax or letter to us directly or made on

3. Registration

3.1 When you register with you must ensure that the details provided by you on registration or at any time are correct and accurate. You must provide the correct address for any credit card or debit card you use to make any payments to

3.2 The provision of fictitious or incorrect address details may be reported to law enforcement or other relevant authorities for the purposes of combating internet-based credit card fraud in accordance with our Privacy Policy.

3.3 When you register to use we ask that you create a password. You must take all reasonable steps to keep this password secure, and must not let anyone else use it. You are responsible for all activities and orders that are submitted using your password. If you have reason to suspect that anyone else has your password, please let us know immediately so that we can cancel it.

3.4 We may suspend or cancel your registration immediately at our discretion or if you breach any of your obligations under these Terms and Conditions. You can cancel this agreement at any time by emailing [email protected] If you cancel, you must stop using

3.5 The suspension or cancellation of your registration and your right to use shall not affect your or our rights or obligations.

4. Products and Prices

4.1 Our prices are stated in Pounds Sterling only, and are exclusive of Value Added Tax ("VAT").

4.2 We have has taken all reasonable steps to ensure that the Products are described as fairly and accurately as possible. We also endeavour to ensure that price and availability information is published as accurately as possible and is kept up to date. In the unlikely event that contains any inaccurate, incomplete or out of date information we shall endeavour to rectify this as soon as practicable.

4.3 We reserve the right to make changes to and to details of Products without notice and with no liability on our part. All Products are subject to availability.

4.4 Please note that the images we use in this site are representations only, and should not be taken to be an accurate depiction of any particular product.

5. Placing your Order

5.1 When you click the "Checkout button", you will be taken through our order process. The final screen we will confirm your Order Details and the Total Price payable by you. If you are satisfied that your order details are correct, click on Pay Now. This will take you to the payment section of the Site. All payments are administered on our behalf by HSBC secure epayments.

5.2 When you click on "Pay Now", your order will be sent to us. Payment will be taken as soon as your credit or debit card details have been authorised. We will send you an email instantly after your Order has been made acknowledging that you order has been received. This acknowledgment does not amount to an acceptance of your Order. Included in this confirmation email will be notice that you will be unable to cancel your Order once the e-mail accepting your Order has been sent. You should read this confirmation email carefully.

6. Price Correction

6.1 We will try to ensure that all prices on are accurate. If any pricing errors come to our attention, by whatever means, we will take reasonable steps to inform you and we will give you the option to reconfirm the Order at the corrected price or cancel it. If we cannot contact you, the Order will be treated as cancelled. If the Order is cancelled, for whatever reason, a full refund will be made.

7. Payment

7.1 Payment can be made by any method specified in the Payment section of We take all reasonable precautions to keep your order and payment details secure, but, in the absence of negligence on our part, we cannot be held responsible for any losses incurred by you as a result of unauthorised access to the information which you have provided to us. In the event that loss is incurred as a result of our negligence, our liability shall be limited in terms of Clause 11.3.

7.2 You confirm that the credit or debit card with which you make payment is held validly in your name. We cannot be held liable for any delays or non-delivery which may occur if credit or debit card provider does not authorise payment. You should also ensure that any information supplied by you is correct before proceeding to payment. We do not accept responsibility or offer refunds if you provide incorrect information.

8. Delivery

8.1 Delivery charges are specified in the Delivery Info section of

8.2 The cost of packing and delivery is shown prior to confirming your Order.

8.3 The risk in the Product shall pass to you on delivery or attempted delivery of the Product.

8.4 We aim to deliver all UK standard Delivery orders within 1-5 days. Please do not contact us regarding the delivery status of your order during the first 7 days, except where your order is to have been sent via Guaranteed Next Day Delivery when you should wait 3 days prior to contacting us. In the unlikely event that your item gets delayed or goes missing in the post, refunds or replacements will only be issued once the package is officially classed as 'lost' by Royal Mail. For Saver and Standard Delivery this applies if the item remains undelivered 15 working days after posting. For Next Day Delivery this applies if the item remains undelivered 7 working days after posting.

8.5 Reasonable allowance should be made for orders made over the weekend and at public holidays. Please allow up to 30 days for delivery in exceptional circumstances.

8.6 We may send your order in multiple packages. We will endeavour to advise you of this by email prior to dispatch.

8.7 Where FexEx UK Delivery, Royal Mail Recorded Delivery, Special Delivery or Guaranteed Next Day Delivery is used, the delivery must be signed for.n(a) If we attempt delivery one of the above methods and nobody is available to sign for the package, you will be notified that your package is being held for collection. (b) The notification will contain information on how long the package will be held for. (c) If you fail to collect the package within the stated time period and the package is returned to us we will consider the order cancelled or re-dispatch by request. (d) Under these circumstances, prior to making a refund, we will make a charge to cover the post and packing costs of sending the goods to you. An additional postage and packing charge will also be made if you wish the goods to be re-sent.

8.8 does not accept responsibility if Royal Mail or FedEx UK fails to notify you of an attempted delivery.

8.9 Guaranteed Next Day Delivery is a service of FedEx UK and Royal Mail only, no guarantee is provided by in relation to orders sent using this method and no compensation will be payable by under any circumstances.

8.10 We are unable to arrange for orders to be left in alternative locations (i.e. in a shed or with a neighbour).

9. Returns

9.1 You have the right to cancel your order at any time up to 30 days after the day following the delivery of the goods by contacting our Customer Services department by telephone, email or post.

9.2 Your right to cancel is on the basis that we will be able to re-sell the goods to another customer as new when you return them to us. If you have any questions about the goods or need help on deciding whether or not to keep them, please contact Customer Services for more information.

9.3 If the products have already been posted to you, you must return the products to us at the time of cancellation and we will credit your credit or debit card with the price of the products within 30 days beginning with the day on which notice of cancellation was given. You should return products to: Returns, Lane End Farm, Hatt Common, East Woodhay, Newbury, Berkshire RG20 0NG

9.4 You must enclose a copy of the original invoice. When returning goods we recommend that you obtain a proof of posting from the Post Office.

9.5 Please note that depending on the reason for return, we reserve the right to charge for the original postage.

9.6 If you do not return the goods within 7 days from the day your cancellation is made, we will make an administrative charge of £30 in respect of the cost of recovering the goods.

9.7 If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have rescinded your request to cancel and accepted the goods. You will be charged for your order at the price originally agreed as per our Terms and Conditions. Any administrative charges incurred shall be added to the total price of the order.

9.8 Please use the original packaging to return a Product. Where this is not suitable, please use packaging of an equivalent quality. Failure to do so may result in damage to the product which you will be liable for.

9.9 You must notify us of any shortage, damage or defect in the Product within a reasonable time frame or you will have been deemed to accept the Product. If the Product is found to be faulty or defective, then we will offer you either a replacement or a full refund where appropriate.

9.10 If you return any products that don't comply with the above instructions we will return the product to you and make an administrative charge of £5.95 in respect of re-delivery cost.

10. Warranties and Liabilities

10.1 We shall use reasonable endeavours to ensure the Products are of satisfactory quality, comply with the descriptions given and are fit for the purpose for which the Products are reasonably intended. However, the Products are provided on an "as is" basis and it is your sole responsibility to ensure that Products ordered are suitable for their intended purpose.

10.2 Nothing in these conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

10.3 Subject to conditions 10.1 and 10.2:- (a)Our total liability to you or to any third party whether in contract, delict (including negligence), misrepresentation or otherwise, arising as a direct consequence of your (or any third party's) use of the Products (including, without limitation, loss of business, costs or expenses) will be limited to the price of your Order; and We shall not be liable for any indirect or consequential loss or damage (including loss of profit, loss of business or otherwise), costs, expenses or other claims for consequential compensation whatsoever (however caused) which arise out of or in connection with your use of the Products.

11. Contact Details

11.1 We aim to deal with any complaints in a fair and confidential manner. Any complaints or communications should be directed to: Customer Service Department,, Lane End Farm, Hatt Common, East Woodhay, Newbury, Berkshire, RG20 0NG, Tel: 01635 250968 [email protected]

12. Chargeback Fraud

12.1 A Chargeback is a process whereby a credit card issuer reverses a transaction on the request of the card holder.

12.2 Where a chargeback is raised by or on behalf of you in a situation where an order has been delivered, has not be properly cancelled in accordance with our returns policy, is still to be delivered, or is otherwise covered by a clause or term in these terms and conditions then we shall be entitled to recover the full order cost from you by civil means. We further shall be entitled to charge you an administration fee of £30 payable immediately upon demand. Additionally, we may notify the police or other legal authorities about the chargeback filing.

12.3 For the avoidance of doubt, the administration fee shall be payable even where an order is "lost in the post" at the time the chargeback process is initiated, as we make provision for how this matter is to be handled in these terms and conditions. If you are unsure of whether or not to file a chargeback we strongly advise you to discuss the matter with our Customer Service department first.

13. Intellectual Property Rights

13.1 The content of is protected by national and international laws and treaties. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on without written permission from us.

13.2 No license is granted to you in these Terms and Conditions to use any trademark or service marks of Butler Signs or its licensors.

14. Legal

14.1 If any provision of these Terms and Conditions are held to be invalid or unenforceable, the other provisions and the remainder of the provision in question shall remain as valid.

14.2 The contract shall be governed by and construed in accordance with the law of England and the parties hereby agree to submit to the exclusive jurisdiction of the English courts.

15. Proofing

15.1 General- Unless otherwise stated, quotes do not include design, layout, installation, fitting or delivery. Colours shown on proofs may vary from final result due to different screens/printers displaying colours differently. Colour matching service is available on request. Guarantees vary depending on products used, for more information on gauntees to your particular order please contact us directly.Our standard lead time is two weeks from order confirmation however this can vary - if work is required for a particular date please advise when confirming your order. Payment will be required on delivery / completion of work unless otherwise agreed before confirmation of order. This drawing remains the property of Butler Signs and must not be reproduced without express permission of Butler Signs. It is the sole responsibility of the customer to check proofs for errors and omissions both in the copy and in the measurements/scale - a signed proof or an email reply confirming acceptance of a proof are both considered confirmation that the proof has been throughly checked for errors and omissions and that we can procced with printing. It is your responsibiltiy to thoroughly check for ALL errors or omissions, incuding (but not limited too): misspellings, grammatical errors, missing fonts, missing elements, size/scale issues. We will not be responsible for errors you approve.

15.2 Vehicles- Unless otherwise stated, all vehicle livery will be installed at Lane End Farm Ind. Units, Hatt Common, Newbury, Berks RG20 0NG. (Off site fittings may incur additional fees and may be rearranged at short notice, subject to weather conditions.) Our installation time does not include removal of existing livery or vehicle cleaning unless specifically stated in the quotation. Any vehicle that arrives unwashed and requires jet washing will incur a washing charge of £45.00 plus VAT. Removal of existing livery will be charged at an hourly rate of £45 per hour. The extra washing time may push your car over schedule.

15.3 Vehicles Wraps (Defective Paint work) The successful application of wrapping film is only possible on original factory paintwork. Any damaged, flaking or weak accident repair paint work will not allow the film to bond correctly. For these reasons we cannot offer you any warranty on wraps over defective paintwork and any future wrap repair / replacement work will be chargeable at panel rate. If you allow us to wrap over your non original factory paintwork then we will not be liable for damage that may occur to your underlying paint on removal of your wrap. If your car has special surface treatments we need to be informed of these. Any possible micro wax nano coatings present on the surfaces of your vehicle will cause a failure which we will not be liable for. We will need to use a special chemical to remove these coatings and we will not be liable for the wrap failing if you do not inform us prior to the start of the wrap.For these reasons we cannot offer you any warranty on wraps over defective paintwork and any future wrap repair / replacement work will be chargeable at panel rate. If you do not provide us with this information prior to wrap all repair work will be charged at a panel rate.

15.4 Vehicle Wraps (Trim Removal) We may need to de trim your vehicle. We are able to de trim most vehicles however we are not body shop approved. If your vehicle is high value we strongly recommend you appoint an approved manufacturer body shop technician to remove your handles, mirrors , light clusters. Many high value modern vehicles are controlled by computers and for this reason you may incur charges from your manufacturer / dealership. We will not be liable for any of these charges during or after the wrap has been applied.

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